This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

How to do a video consultation with your GP

To provide you with the best care your GP may decide that they want to do your appointment via video consultation. It’s really easy all you need is a smartphone with either Wifi/3G/4G connection.

How it works:

  • Your practice will let you know that they would like you to do a video consultation 
  • The GP or nurse will then send you a text message with a link to load video consultation, that looks something like this:

vid con

  • What you need to do:
  • Once you receive the message click on the link
  • It will then open your internet browser (e.g. Safari, Chrome) 
  • It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.
  • You should then be able to see yourself.

vid con 2

  • You should then wait for the GP to join the consultation.

vid con 3

Frequently asked questions

 

What do I need for it to work?

  • A smartphone, either with working Wifi/3G/4G connection
  • Your Internet Browser needs to have your phone's microphone and camera enabled (you can see how to alter this in your phone settings here).  You might also need to make sure you are using a supported browser.
  • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultationWhat if I don't have a smartphone or the video doesn't work on my phone? You can also have a video consultation on a tablet or a computer with a web camera. Just type link you’ve been sent in the text into the top of the internet browser like so: 

vid con 1

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website