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Important Information and Practice Policies

Privacy NoticeFair Processing

UHSM Patient Data Sharing


Certain departments at Wythenshawe Hospital are now able to access (read only) GP held patient records held at this Practice.

Access to the GP record will enable the clinician to commence suitable treatment in a timely manner, avoid unnecessary admission, reduce length of stay if admitted and improve discharge planning.

This is especially important for:

  • Older patients where the history is frequently limited

  • Patients with complex medical histories

  • Patients who are unconscious when presenting at the Emergency Department

  • Patients suffering from dementia

  • Patients with allergies of which the clinician would be otherwise unaware

  • Patients on GP prescribed medications with incomplete information about their prescription

Which staff will be authorised to access the record?

Access will be strictly limited to doctors, senior registered nurses, pharmacists and other senior registered clinicians working in the following areas:

  • Emergency Department

  • Urgent Care Unit

  • Clinical Decisions Unit

  • Acute Medical Unit

  • Acute Medical Receiving Unit

Patient Consent

All patients will be asked permission at the point of care by the clinician who needs to view their record. The system will not allow the clinician to proceed to view the record without recording in EMIS that they have asked the patient’s permission except in an emergency eg if the patient is unconscious.


It is a national requirement that all registered patients are allocated a named GP who is responsible for the overall care they receive from the practice.

All patients have been allocated a named GP and if you would like to know which doctor this is please ask a member of our reception team.

If you have a preference as to which doctor this is, we will make every reasonable effort to accomodate your request.

Brooklands Medical Practice

Statement of Intent regarding Patient Access changes.

Practices are required by 31st March 2016 to promote and offer the facility for patients to view online, export or print the detailed information from their medical record. I.e. information held in coded form.

We are working with our clinical system supplier to achieve this functionality and it is our intention to have this facility available to patients by 31st March 2016.

Patients will be required to complete a questionnaire and a consent form to gain access to online detailed information from their medical record. These forms will be available from reception.

Publication of Earnings

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Brooklands Medical Practice in the last financial year was £36,890 before tax and National Insurance. This is for 3 full time GPs and 2 part time GPs who worked in the practice for more than six months.


Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information


Freedom of Information Act 2000


The Freedom of Information Act, gives the general right of access to all types of recorded information held by the practice. The intention of the Act is to encourage a spirit of openness and transparency in the NHS and the whole public sector. Our organisation aims to fully support this.


The public have had full access rights from January 2005. This means that far more information will be routinely and freely made available. This is subject to some exemptions, which will be outlined later in this leaflet.


Any individual or organisation can make a request for information. The applicant does not have to explain why this information is requested. The Act gives the right to:

 be told if information exists

 receive information (ideally in the format requested, for example, as a copy or summary or the applicant may ask to inspect a record)



Responding to requests


All requests for information must be responded to within 20 working days. A fee can be charged when dealing with a request. This will be calculated in accordance with the Act. If a fee is required for information requested, the 20 day timescale can be extended to up to three months.

The Secretary of State has set limits to charges, should the request for information exceed these charges, this practice does not have to action the request. There maybe a charge for information not covered by the Act or for large amounts of information that might not otherwise be disclosed due to the cost.

The practice is not obliged to comply with vexatious requests or repeated or substantially similar requests from the same person other than at reasonable intervals.


There is a range of exemptions covering personal data, security, formulation of government policy commercial and individual confidentiality. A further absolute exemption is where information is accessible by other means or if the information has been provided in confidence. Other exemptions include information relating to commercial interests and audit functions



Request for information

Requests must be in writing (email and fax acceptable) and must include the name and address for the correspondence and a clear description of the information requested.

Requests for information should be made to the practice manager:


Miss Geraldine Jackson


Letter: Brooklands Medical Practice

594-596 Altrincham Road



M23 9JH


Fax: 0161 946 0716



The Information Commissioner

The information Commissioner is an independent public body and reports directly to Parliament. The Commissioner is responsible for implementing the Act. Further information available at:

Other informative FOIA websites:


Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.




Brooklands Medical Practice is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.




If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria.


In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this stage, please contact Geraldine Jackson, Practice Manager, who will try to resolve the issue and offer you further advice on the complaints procedure. If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible, ideally within a matter of days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.


If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:

  • Within 12 months of the incident that caused the problem
  • Within 12 months from when the complaint comes to your notice The Practice will acknowledge your complaint within three working days. 
  • When the practice looks into your complaint it aims to:
  • The Practice will arrange a meeting with you to discuss the complaint, to agree with you how the complaint is going to be investigated and the timescale for this to be completed.
  • Ascertain the full circumstances of the complaint
  • Make arrangements for you to discuss the problem with those concerned, if you would like this
  • Make sure you receive an apology, where this is appropriate
  • Identify what the practice can do to make sure the problem does not happen again


This is a national service that supports people who want to make a complaint about their NHS Care or treatment. Your local service can be found on


If you have not received a satisfactory response from this practice, your local Clinical Commissioning Group, or NHS England, you can then refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England.Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or or Textphone (Minicom): 0300 061 4298 

Customer service form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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